we have tried everything including the sample programs and still the enconder doesn't work, the pragmas seem to be right and the cables are well plugged in to the controller, therefore the encoder should work but it isnt working! we would really appreciate some help

Without code it is really hard to guess what could be wrong.

- Xander

here is the code with the pragmas and everything;

#pragma config(Hubs, S1, HTMotor, none, none, none)
#pragma config(Motor, mtr_S1_C1_1, motorD, tmotorNormal, openLoop)
#pragma config(Motor, mtr_S1_C1_2, motorE, tmotorNormal, PIDControl, encoder)
//*!!Code automatically generated by 'ROBOTC' configuration wizard !!*//

task main ()
{
nMotorEncoder[motorE]= 0; //Tetrix encoder reset

nMotorEncoderTarget[motorE]= 1440; // Position

motor[motorE] = 20;

}

Your program ends right after setting the motor in action. When the program ends, it kills your motor. If you want to see the motor moving put a wait after you set the motor.