Common Activation Errors
Error 2 or Error 8 - Could not communicate with license server
Error 5013 (Formerly 7) - No Activations left for this license
Error 13 - Firewall or trouble communicating with license server
Error 69 - Invalid registration code
Error 5008 (Formerly 100) - Invalid License ID or Password
Other Error codes - Jump to a list of other Error Codes
|If the error code that you have recieved isn't listed here, please Contact Us.|
Could not communicate with license server
Connect to the internet to the computer you are trying to activate, or follow these instructions on using the "Web Activation."
The License ID you are trying to activate with has been activated on too many computers.
Contact ROBOTC Support at firstname.lastname@example.org.
The license password is invalid or could not communicate with server.
Check the LicenseID and PasswordConnect to the internet to the computer you are trying to activate,
or follow these instructions on using the "Web Activation."
Invalid "Web Activation" Registration Code.
Make sure you have typed the generated code correctly, or follow the instructions on using the "Web Activation" again.
Invalid "Web Activation" License ID and Password.
Check that your license ID and password were entered into the fields correctly.
Security Check Failure - This occurs when too many failed activation attempts are made in a short period. On the License Details page there is a Reset Activation Check button that will clear the temporary block.
The user is attempting to activate with a License ID for a different product.
Invalid Product Version - The version of the application is less than the Minimum Activation Version specified on the Product Option.
Invalid Product Option Type for given License ID. You must use one of the PLUS Option Types to be able to use the license for activation.
Deactivated Installation - The Installation ID has been deactivated in SOLO. A SOLO user must re-enable the Installation ID or issue a new License Key to be able to continue.
Invalid License Status - The license status set on the License Details page in SOLO is something other than 'OK'.
Invalid IP Address - The IP Address of the activating machine is not one of the Allowed Activation IPs set on the License Details page.
Invalid System Time - The system clock is not within the threshold specified by SOLO. The user must correct their system time to be able to continue.